Cloud storage company LucidLink recently confirmed that an outage between April 29 and May 1 was the result of a cyberattack.
In a post on the company’s blog, LucidLink announced that several of their metadata servers simultaneously went offline across multiple timezones and continents. After investigating the incident, technicians realized that the widespread nature of the outage was almost certainly due to malicious activity.
Given the nature of their security-forward architecture, no client information was compromised, and the company’s disaster preparedness protocols meant that the overall lost of data was minimal. Service was restored to 98 percent of LucidLink customers by May 1.
While the outage was undoubtedly inconvenient for LucidLink and its customers, the overall incident provides an object lesson in how to prepare for and mitigate cyberattacks; their architecture was designed specifically to not centralize sensitive data, to maintain a robust policy of data backups, and perhaps most importantly, to communicate the nature of the incident to customers.
“While we are proud that our zero-knowledge encryption model performed as intended and we have no indication that our customer data was compromised as a result of the temporary outage, the entire company has learned and grown from this experience,” concluded the announcement.
LucidLink is currently working with law enforcement agencies and forensic specialists to pursue the incident and the parties responsible.
Not sure if you’re prepared for a cyberattack? Worried that your data may have been compromised? Nodal can help! Contact us today.